Shipping Policy: Transit Intel

1. The Production Cycle (The Forge)

• Made-to-Order: Every piece of gear is forged specifically for you once your signal is received.

• Lead Time: Please allow 7 full business days for production and quality inspection before the item is prepared for transit.

• Business Days: Production does not occur on weekends or public holidays.

2. Shipping Methods & Estimates

• Domestic Orders: Once dispatched from the Forge, domestic transit typically takes 3–5 business days depending on your sector.

• International Outcasts: Global shipping is available; however, transit times can range from 10–21 business days depending on customs processing in your region.

• Carriers: We utilize reliable global carriers to ensure your gear reaches your coordinates securely.

3. Tracking Your Intel

• The Signal: As soon as your order leaves the Forge, an automated tracking signal will be sent to the email address provided at checkout.

• Delayed Signals: Please allow up to 48 hours for the tracking link to update once you receive the notification.

4. Customs, Duties, and Taxes

• Government Fees: For outcasts outside our primary shipping sector, please be aware that customs fees, duties, and taxes are determined by your local government.

• Customer Responsibility: These additional charges are the sole responsibility of the customer and are not included in the checkout price.

5. Delivery Issues

• Secure Locations: We recommend shipping to a secure location where someone can receive the package.

• Carrier Confirmation: Once the carrier confirms delivery to your sector, Shinrai Club is not responsible for lost or stolen packages.

• Incorrect Coordinates: Shinrai Club is not responsible for items delivered to an incorrect address provided by the customer.

Return & Refund Policies:

1. The Forge (Made-to-Order Production)

• On-Demand Philosophy: Shinrai Club does not maintain a massive warehouse; we are architects of the quiet hour, forging each piece specifically for the individual who signals for it.

• Lead Time: Please allow 7 full business days for production before your order is prepared for transit.

• Order Modifications: Once an order is placed, it enters the Forge immediately. We cannot guarantee cancellations or modifications after the first 24 hours.

2. The Signal (Shipping & Intel)

• Tracking: Upon dispatch, an automated tracking signal will be sent to your provided email.

• Lost or Stolen Shipments: Once the carrier confirms delivery to your sector, Shinrai Club is not responsible for lost or stolen packages. We recommend shipping to a secure location.

• International Customs: For outcasts outside our primary sector, please be aware that customs fees, duties, and taxes are determined by your local government and are the sole responsibility of the customer.

3. The Archive (Returns & Exchanges)

• The 14-Day Window: You have 14 calendar days from the confirmed date of delivery to initiate a return request.

• Restocking Fee: To sustain our small-batch production model, all returns are subject to a 10% restocking fee. This amount will be deducted from your final refund.

• Return Shipping: All return shipping costs are the sole responsibility of the customer. We do not provide prepaid return labels.

• Condition Standards: To be eligible for a return, the item must be in its original, unwashed, and unworn condition with all original markings attached. Items that show signs of wear, scent, or pet hair will be rejected and returned at the customer's expense.

• Non-Returnable Items: Final sale items, limited-drop specials, and items purchased during specific promotional events are not eligible for return.

4. Defects and Error in the Forge

• Damaged Goods: If your gear arrives with a structural defect or there was an error in the printing process, please contact us via The Signal within 48 hours of delivery.

• The Exception: Restocking fees do not apply to verified manufacturing defects or shipping errors on our part.

• Proof Required: You must provide clear photographic evidence of the defect to initiate a replacement or full refund.

Privacy Policy: 

Last updated: February 18, 2026

Shinrai Club operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Shinrai Club is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at shinraiclubapparel@gmail.com

TERMS OF SERVICE: THE SHINRAI SYNDICATE

1. OVERVIEW & ACCEPTANCE

This website is operated by Shinrai Club 信頼 クラブ. Throughout the site, the terms “we”, “us” and “our” refer to Shinrai Club. By visiting The Gates or purchasing from The Armory, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

2. THE RIGHT TO REFUSE

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

3. INTELLECTUAL PROPERTY (THE FORGE)

All content included on this site, such as "Subterranean Design" assets, "Seinen Soul" branding, "Architects of the quiet hour" text, and the 信頼 icons, is the property of Shinrai Club and protected by international copyright laws. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

4. ACCURACY, COMPLETENESS AND TIMELINESS OF INFO

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

5. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our gear are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

6. PRODUCTS AND "MADE TO ORDER" PROTOCOL

Certain products may be available exclusively online through the website. These products are Made to Order and follow a specific production timeline of approximately one week before dispatch. We have made every effort to display as accurately as possible the colors and images of our products that appear in The Armory.

7. ACCURACY OF BILLING AND ACCOUNT INTEL

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail provided at the time the order was made.

8. THIRD-PARTY SIGNALS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, or other materials (the "Signal"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

10. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

11. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk.

12. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Shinrai Club from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.

13. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

14. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where Shinrai Club is registered.

Contact Information: 

Trade name: Shinrai Club

Phone number: (780) - 680 - 7431 

Email: shinraiclubapparel@gmail.com

Physical address: Canada

VAT number:

Trade number: